Terms and Conditions

Perception Matters hereby agrees to provide various Telecommunications Services to Client pursuant to the Terms and Conditions set forth herein and in the Service Agreement.

TERM
This agreement shall be for a term of 30 days and shall automatically renew unless 30 days prior written notice has been given to the other party; however, if either party is in material default of this agreement, the other party may cancel this agreement pursuant to the terms below.

PAYMENT
Fees for service(s) ordered by the Customer shall begin on the date of the initial order and that date shall serve as the monthly anniversary date for all future billings including additional services. Fees are due in advance of the monthly service cycle and will be billed on the anniversary date of each month.

In addition to the Monthly Charge, Variable Charges may be assessed pursuant to the Service Agreement.

All payments must be received by Perception Matters no later than 3 days after Due Date. Service will be temporarily suspended if no payment is received after the 3 days.

Client shall, at all times, maintain a valid Credit Card(s) on file with Perception Matters. Client hereby authorizes Perception Matters to debit Client’s Credit Card(s) to satisfy any and all amounts due to Perception Matters.

In the event Perception Matters does not receive full payment within 10 days of Due Date, Client will be considered to be in Material Default of this Agreement and Receptionist shall have the right to immediately terminate the service without waiving the right to collect any and all amounts then due plus all Late Fees that may accrue thereafter.

Once the service is terminated, the client’s phone number will be made available to other clients to use. Line Re-activation fee of $50.00 applies should the Client requires the number to be re-activated again if it is still available.

LIABILITY
Perception Matters makes no representations or warranties, express or implied, of any kind to Client or third party regarding Perception Matters’s services. Perception Matters shall use reasonable efforts to provide the agreed upon services however, in no event, shall Perception Matters be liable to Client, or any third party, for any claims for loss or damages as a result of any action or inaction by Perception Matters.

MISCELLANEOUS
Any telephone number assigned to Client by Perception Matters shall remain the property of Perception Matters.

These Terms and Conditions and the Perception Matters Service Agreement set forth the entire Agreement between the parties. This Agreement shall be binding upon all successors and assigns of the parties hereto.

JURISDICTION
The laws and jurisdiction of Victoria, Australia shall govern any and all matters of dispute between Perception Matters and Client.

OPERATING HOURS
Perception Matters will provide telephone answering service during business hours of 9:00 am to 5:00pm Monday to Friday and Perception Matters will adhere to any public holidays according to the State of Victoria, Australia.

CALL ANSWERING SERVICES
Perception Matters do not limit the number of calls for our receptionist services (unless otherwise stated). Services goes on a “:fair use” basis and client should not exceed 70% from the average calls received by other clients.
Should such scenario occur, we will review the client’s usage and work with cleint to customise a plan for their nessary usage.

Mailing Address Service
Perception Matters reserves the right to change the business address being used by client as is required.
Perception Matters will not be liable to Client, or any third party, for any claims for loss or damages as a result of business address change

PRIVACY
For the purposes of this clause “Personal Information” such as Client name, contact details, account details, credit card number and expiry date.

Perception Matters agrees that in respect of all Personal Information held it will:

  • comply with all applicable legislation in relation to privacy and the protection of Client Personal Information;
  • use the Personal Information for performance of its obligations under this Agreement; and
  • not disclose Personal Information to a third party, including for the purpose of marketing products without the prior written consent from the Client.

CONFIDENTIALITY
We will not at any time or in any manner, either directly or indirectly, use for own benefit of Perception Matters, or divulge, disclose, or communicate in any manner any information that is proprietary to the Client. We will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of any agreement.

INDEMNITY
The Client indemnifies and agrees to hold Perception Matters harmless from and against any claims by the Client, and/or any employee, agent or invitee of the Client for any loss, damage, expense or claim, loss of information, damage or any errors including whether caused by any act or omission of Perception Matters. The Client guarantees that it will not use the virtual office for any illegal purposes and shall abide by the building rules and regulations when occupying Perception Matters’s premises.

FRAUDULENCE USE OF SERVICE
It is agreed that Perception Matters is not responsible for any international civil and criminal law violations on client’s part.

Perception Matters accepts no legal responsibility or liability for the handling of call on the Client’s behalf (whether unregistered, registered, certified or insured), or for any action, event or expense associated with or arising from the handling of the calls.

REFUND POLICY
No question asked money back guarantee within 5 days of sign up and strictly no refund thereafter.
There is strictly no refund for any setup fee paid during signup.
Should there be a refund, all free gifts will need to be returned or paid for as per market rate.

Modifications to Services
Rceptionist.net.au may at any time modify or discontinue, temporarily or permanently, Perception Matters services (or any part of them) with or without notice and liability to anyone.

Should price increases become necessary, Perception Matters will give the customer 14 days notice in writing / email.

MATTERS BEYOND OUR CONTROL
We shall not be held liable for any breach of these Terms and Conditions caused by circumstances out of our control, including acts of God, fire, lightning, flood or extremely severe weather, explosion, war, disorder, industrial disputes (whether or not involving our employees) network failures, or acts of local or central Government or other competent authorities.

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